Refund policy
At Blousom, we are committed to delivering high-quality products and a positive customer experience. Please review our refund policy carefully before making a purchase.
60-Day Refund Window
We offer a 60-day refund window, meaning you may request assistance regarding your order within 60 days of the delivery date.
Return Eligibility
To be eligible for a return, the item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by the receipt or proof of purchase
If your return is approved, we will provide instructions on how to proceed.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged or Defective Items
If a product arrives damaged or defective, please contact us within 7 days of delivery.
Once confirmed, we will provide either:
- A replacement, or
- A full refund
Please include photo or video evidence of the issue so our team can review the situation.
Lost or Undelivered Orders
If your order fails to arrive, we will either:
- Reship the item, or
- Issue a refund
However, if the non-delivery is caused by incorrect or incomplete address information provided by the customer, this falls outside the scope of Blousom’s liability.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Personal care and beauty products
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Hazardous materials
- Flammable liquids or gases
We also do not accept returns on sale items or gift cards.
If you have questions about whether your item qualifies, please contact us before submitting a request.
Non-Eligible Situations
Refunds will not be issued for:
- Change of mind after purchase
- Incorrect shipping address provided at checkout
- Minor variations in color, texture, or appearance
- Normal shipping delays outside of our control
Refund Request Process
To request a refund or report an issue, please contact us at:
Please include:
- Your order number
- A description of the issue
- Photo or video evidence if applicable
Our support team will review your request and respond within 1–3 business days.
Refund Approval
If your refund is approved:
- A full or partial refund will be issued depending on the situation
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Late or Missing Refunds
If you have not received your refund after the processing period:
1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank
If you still require assistance, please reach out to us at blousom.info@gmail.com.
Policy Updates
Blousom reserves the right to update or modify this policy at any time to reflect changes in operations or policies.